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What You Agree to When You Use betaka

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access any part of the betaka platform.

Applies to all accountsbKash, Nagad, Rocket deposits coveredEligibility depends on local lawUpdated terms take effect on notice
betaka What You Agree to When You Use betaka
TERMS CONTACT

Reach Us About Your Account Terms

If a term is unclear or you want to raise a concern about how these conditions apply to your account, our support team handles terms-related queries directly. Reach out through any of the channels below and we'll respond with the relevant policy detail.

Team online

Live Chat

Open the chat window from your account dashboard for direct terms and account queries. Available during our standard support hours.

Email Support

Send your terms or account question to our support address. We aim to respond within one business day with a clear policy answer.

Help Centre

Our help pages cover common terms questions — account eligibility, wallet rules, and what happens if your region changes.

HOW WE OPERATE

How betaka Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to meet payment verification requirements, and account details are held while your account remains active. You can request a summary of the data we hold on your account by contacting support. Passwords and wallet PINs are never stored by us; your bKash, Nagad, or Rocket PIN stays between you and your wallet provider. If you believe your account has been accessed without your permission, contact us immediately so we can freeze activity while we investigate.

Data Retention

We hold account and transaction records only as long as required for payment verification and account management. You can request access to your data at any time.

Wallet Security

Your bKash, Nagad, and Rocket PINs are never shared with or stored by betaka. Payment confirmation happens inside your own wallet app.

Account Access

Suspicious login activity triggers an account review. Contact support immediately if you did not authorise a login or transaction on your account.

Policy Updates

When these terms change, we notify you via your registered contact. Continued account use after that notice means you accept the revised terms.

Common Questions About betaka Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility.

These terms apply to anyone who opens or uses a betaka account. Eligibility depends on your local law and the regions where betaka is available — check before you register.

We can update the terms at any time, but we notify you before changes take effect. Continuing to use your account after that notice means you accept the updated version.

Breaches can result in account suspension or permanent closure. This includes failed payment verification, access from ineligible regions, or providing false account information.

Withdrawals are routed back through the same wallet used for your deposit. If you deposited via Rocket, your withdrawal goes to Rocket — this is a verification requirement, not a restriction.

Contact our support team directly and ask for an account data summary. We will provide the details we hold on your account in line with our data retention policy.

If any part of these terms is inconsistent with local law in your jurisdiction, that part is read down to comply with local law. The rest of the terms remain fully in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.