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How betaka Handles Your Personal Information

This Privacy Policy covers what data betaka collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use the platform.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
betaka How betaka Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests, deletion queries, or privacy concerns to our support email. We aim to respond within a few business days and will confirm receipt promptly.
Live Chat Open the live chat widget from any page on betaka to speak with a support agent about your account data or to request a copy of what we hold.
Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Suspicious access attempts trigger an automatic account flag for review before any action is taken.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences via your browser settings at any time without losing account access.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-essential data via support.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will verify your identity before processing any change.

Common Questions About Your Privacy

We collect your name, email address, mobile number, and account credentials at registration. Payment activity via bKash, Nagad, or Rocket adds transaction references to your record.

We store wallet identifiers only to match deposits and withdrawals to your account. This data is encrypted and never shared with parties outside the payment verification process.

Yes. Contact support via live chat or email with your account details. After identity verification, we will provide a summary of the personal data held on your account.

Submit a deletion request through live chat or support email. We will remove non-essential data promptly; some records may be retained as required by applicable regulations before full deletion.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only the transaction details needed to process your deposit or withdrawal — nothing beyond that.

We notify you of material changes via your registered email or mobile number. Continued use of the platform after the update date means you accept the revised policy terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.